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HoWA Home is intelligence for looking after and running your home and garden. It helps you understand problems, plan care, develop ideas and coordinate work with the people, services and devices you connect. It follows the work and uses the outcome to make the next job better informed.

Identify a plant, plan the garden, help with an appliance problem, develop a room idea, compare an energy bill or organise changes to linked deliveries. Start with the job you have. HoWA uses the relevant tools and asks for the details it needs.

Understanding the physical place: what is there, where it is, how it is used and what condition it is in. A plant belongs in a particular border. A table needs space around it. A repair concerns a particular appliance. HoWA links those details so its help fits your home.

They carry out tasks over time. An agent can gather details, use a tool, update a plan, send an approved request and check for a reply. You see the progress and decisions in HoWA, including follow-ups after you have closed the app.

No. Start with something you want help with. A question, a photo or a few details can be enough to begin. HoWA asks for more information or a connection when it helps with the job.

Through the information you choose to share: photos, measurements, plans, documents, professional updates and connected services or devices. It uses that information for the task and asks when something important is missing.

Room scans and measurements help HoWA understand layout, dimensions and the objects in a space. That information can inform a fit check, a design brief or a job. A design image alone is not a measurement, and construction work still needs the appropriate professional checks.

You set the permissions for routine work and ongoing programmes. Bookings, purchases and changes to your services are presented for approval. You can pause a programme or remove a connection.

Yes. HoWA can help prepare the work and coordinate through the provider connections you use. You can also choose providers through HoWA. The request shows who it is going to, and the work remains subject to that provider's agreement.

You can use HoWA to care for plants, plan projects, organise your week, understand a problem or control a compatible device. A professional is one way to get a particular job done when you want help with it.

A Know-How programme that gives HoWA an expert method for an ongoing goal. It adapts the method to your home, organises the work and follows progress. Your Garden Year is one example.

No. Everyday questions and individual jobs work on their own. Add a programme when you want a structured approach that continues over time.

More ongoing monitoring, proactive care and coordination. Choose the areas of the home you want HoWA to attend to; Steward follows them, brings decisions to you and coordinates the work you approve. Useful core actions are part of HoWA across the plans.

No. HoWA can work with questions, photos and the details you share. Compatible devices and hubs add readings and controls when you choose to connect them.

The care and condition of the home and garden, as supported by the available evidence. The Score belongs to the property, and its verified history stays with the address from owner to owner. You can see what contributes to the reading and where information is missing. It does not score your private life or replace a professional inspection.

The verified property records stay with the address, so the next owner can understand the home and garden's history and continue their care. You choose which additional documents to share. Your private preferences, correspondence and connected accounts remain separate and do not automatically pass to the new household.

HoWA connects the thread between people, places and everyday life. It brings understanding, permissions and coordination to the work that people, services, agents and machines do around us. Home is where that work begins.

Your Home Record is designed to keep the useful history of the property together: its rooms, garden, appliances, systems, manuals, warranties, maintenance and completed work.

It is different from Household Memory, which holds your personal tastes, routines and preferences. That distinction matters when information is shared or you move home.

Not necessarily. Confidence describes how much the available evidence supports the reading. Low confidence can mean there is not enough information to draw a reliable conclusion.

Missing paperwork is not the same as evidence of a defect. A new or sparsely documented home needs an honest explanation of what is known and what is still uncertain.

It stays with your home, not with your personal profile or membership. The Score belongs to the property, and its verified history stays with the address from owner to owner.

The Score evolves as the property changes. Its history carries on. Your personal information and private household life stay separate. Property-bound does not mean publicly accessible.

A private question is not the same as a confirmed defect. Asking about a possible damp patch, for example, should not automatically turn an uncertain concern into verified property evidence.

The planned approach distinguishes questions, reported concerns and professional evidence. Genuine evidence may affect the Score, but private conversations, purchases and ordinary task ticks should not be treated as proof of a change in the property's condition.

Not simply because they introduced you to HoWA. The proposed agent-sharing feature would let you approve a limited Property View rather than give the agent access to your account.

They would sign in separately and see only the property information you had authorised. They would not receive your login or access to your private Household Memory.

The proposed view could include selected property details, reviewed certificates, warranties, maintenance history and preparation tasks. A Score would appear only with an appropriate explanation of its evidence and limitations.

Your agent could request missing information or submit material for review. They would not be able to edit your Score, overwrite your record or see private chats, payment details or unrelated homes.

In the proposed sharing flow, you would choose the recipient and information, review the exact view they would receive, and approve how long access lasts.

For example, you could share a reviewed boiler-service record without opening your inbox to the agent. New uploads, changed documents and additional recipients would need their own approval rather than silently becoming visible.

An address alone must not grant access to your home's private records. Finding the property is different from proving authority to manage or share its information.

The proposed access process would check that authority. Where ownership or representation is disputed, access or transfer would pause for review rather than being granted automatically.

The intention is to pass on appropriate property history, not your private life. Your Household Memory, private conversations and personal routines are separate from a property handover.

Even a property document can contain personal details. The proposed handover would therefore review what is shared and remove inappropriate personal information, rather than automatically transfer every invoice, photograph or message.

The proposed controls would let you end future access, with sharing also ending when its permission expires. Removing access needs to stop the information being retrieved, not just hide it from a screen.

It cannot recall a screenshot or a copy already downloaded. The download options and any limits on removing shared copies need to be clear before you share.

Under the proposed approach, an ended instruction or failed sale would trigger a review of the access you granted. A replacement agent would need separate approval; a prospective buyer would not inherit the agent's access.

A completed sale would use a separate authorised handover. Your former access, and your agent's, must not reveal the new owner's private activity.

Not under the proposed approach. Saving a kitchen, garden or room idea should help you explore what you like, not automatically send your details to an estate agent.

Requesting a valuation, asking about a property or arranging an introduction would be a separate choice. Your private interests and conversations would not form part of the shared Property View.

The proposed sharing approach would let you approve selected information. But a selection of documents should not be presented as a complete assessment or full property history.

It would not produce a more favourable Score by recalculating it from only the selected documents. Any shared reading would need its date, explanation and relevant limitations; it may not be suitable for display without them.

An incorrect entry needs checking against its source, not treating as an established fact. The proposed correction process would let you flag the entry and explain the problem, with human review for significant disputes.

A correction could change the underlying evidence and, where relevant, the Score. It would not guarantee a higher number. The exact review process and response arrangements still need to be confirmed.

For the proposed offer, accepting three complimentary months of HoWA Steward would be separate from sharing your property information or choosing marketing.

You would make those choices separately, and declining optional sharing would not cancel the gift. The offer and its final terms still need to be confirmed.

The terms of the proposed offer have not yet been confirmed, so renewal, possible charges and access afterwards are not settled. Those terms need to explain exactly what happens before you accept the offer.

Rules for existing members, people who both sell and buy, and sales lasting longer than three months also remain to be confirmed. Do not assume that two introductions automatically provide six months.